The Austin Center for Emotionally Focused Therapy commits to supporting a climate of safety and inclusion for all members. We strive to be a community in which all people are valued, respected, and encouraged to freely express themselves in a respectful and inclusive environment that encourages free, meaningful, universal human connection and discourse among members. We encourage the free, equal and open expression of all members, as we value meaningful human connection dependent upon such expression. These values are inherent in the attachment science and humanistic approach to intervention from which our work derives. We recognize EFT as a humanistic modality reliant on collaboration, free expression and respect. We insist on respecting the human dignity of all. We aim to cultivate a community in which all members freely and respectfully express themselves without fear, intimidation, persecution or marginalization.
We strive to support and uphold these values equally with respect to all members, including but not limited to members’ opinions, identity and/or characteristics of religion, race, ethnic or national origin, sexual orientation, gender, age, class, physical disability or mental health. We honor and cultivate the sacred nature of human connection. Our scientific and theoretical model respects attachment and other key universal human needs, while respecting individual differences.
Thre Austin Center for Emotionally Focused Therapy (ATXCEFT) is fully committed to conducting all activities in strict conformance with the National Board for Certified Counselors. ATXCEFT will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the ATXCEFT Board of Directors.
While ATXCEFT goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there may be issues that come to the attention of the board of directors which require intervention and/or action on the part of the ATXCEFT board of directors. Here are the guidelines for handling such grievances.
When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.
- If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put their comments in written format. The board president will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
- If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the board president will mediate and will be the final arbitrator. If the participant requests action, the program chair will:
- attempt to move the participant to another workshop or
- provide a credit for a subsequent year’s workshop or
- provide a partial or full refund of the workshop fee.
Actions 2b and 2c will require a written note, documenting the grievance, for record-keeping purposes. The note need not be signed by the grieved individual.
- If the grievance concerns ATXCEFT program, in a specific regard, the board president will attempt to arbitrate.
Please contact Board President, Cat Donohoe, firstname.lastname@example.org to submit a complaint, or if you have additional questions.
- If you cannot attend a training event and need to cancel, we will refund your payment minus a 5% administrative fee.
- If payment was sent via Paypal and cancelation is more than 60 days after payment was made or if you paid via credit card or check, refund will be by check. Otherwise we will refund money via Paypal.
- If you cancel within a few days of the event, we will apply any payments made (including Deposit) towards a subsequent training unless you desire otherwise.